ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own. ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management ( ITOM), IT services management ( ITSM), and IT business management (ITBM). It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed.' The reporting scripts that are continually posted are a real benefit. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all.' 'It is very flexible and very powerful. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees.' 'Its functionality is very solid. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. We are able to conduct reports and see the assets we have. In the realm of cybersecurity, having knowledge of what is on the network is critical. Especially for a small or medium business, it is a tremendous product.' 'We've found the most value right now in the inventory of the equipment.' 'The most valuable feature of Lansweeper is IT asset management.

Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. 'Provides good reports from every asset.' 'The solution provides inventory information that is very important to our company.' 'A great value is the fact that it supports multiple platforms, and it is agentless.

Servicenow lansweeper integration